Get help from the TRCG team.

Request Support

Call 800-944-0917, extension 120, and leave a message, or email support@trcgllc.com for standard support.

Include your company name, contact information, a description of the issue, and any error messages. If you have an existing ticket, include the ticket number.

Standard Support Hours

Monday–Friday: 8:00 a.m.–6:00 p.m. Eastern Time

Extended Support

Monday–Friday: 6:00–9:00 p.m. Eastern Time

Saturday–Sunday: 8:00 a.m.–8:00 p.m. Eastern Time

Extended support covers issues preventing you from:

• Logging into Counterpoint.
• Printing a receipt.
• Completing a ticket.
• Processing credit cards.
• Running Offline Ticket Entry.

For extended support, call extension 120 and leave a voicemail. Email is not monitored for extended-support requests. Other issues are addressed the next business day.

Support is unavailable on Christmas and Easter.

Remote Assistance

When directed by a TRCG technician, use the remote assistance link below.